PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY
BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of
this site are subject to the following terms and conditions and other applicable
law. If you do not agree to these terms and conditions, please do not use this site.
We accept payment via American Express, Discover, MasterCard
and Visa. If we experience any problems with the processing of your credit card,
we will hold your order and contact you to resolve the problem. Once the credit
card has been successfully processed, your order will be shipped.
We are required by the following states to charge sales
tax at the states specified sales tax rate: Alabama, Arizona, Arkansas, California,
Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky,
Maryland, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New
York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South
Carolina, Tennessee, Texas, Utah, Virginia, Washington, Washington D.C. and West
Virginia.
NeoStrata NeoStrata is pleased to offer FREE STANDARD SHIPPING on US orders $75 and over to the contiguous United States (excluding taxes). For shipments totaling less than $75 there is a delivery charge of $7.95 for standard shipping. Free shipping is calculated by the initial cost of your order after discounts are applied.
ORDER PROCESSING TIMES
Orders for in-stock merchandise placed Monday through Friday are usually processed
within 48 hours. Orders placed after 2PM EST on Friday (or on a Holiday) will be
processed the following business day. Our transportation partners do not process
orders on the weekends, so if you place an order after the cutoff time on Friday,
your order will be processed on Monday.
Business Days: Monday - Friday, excluding federal holidays within the contiguous
United States. 3 Day Select, 2nd Day Air, and Next Day Air: Orders must be placed
by 2 PM EST to be processed on the same business day.
Processing Time: Orders received on Saturday and Sunday are usually processed
by close of business day Monday.
SHIPPING
Orders for in-stock merchandise are shipped from our warehouse in New Jersey Monday
through Friday by UPS Ground, to arrive within 3- 7 business days from receipt of
your order. Expedited shipping options are available (see chart below). We process
and ship orders Monday - Friday within 48 hours of receipt of your order.
SHIPPING RATES Standard Shipping Orders over $75.00 - 3 to 7 Business Days
We offer FREE SHIPPING to all US customers on orders over $75 to the contiguous
United States only. Your final invoice total AFTER any coupons, special offers or
discounts must be over $75 to receive the FREE SHIPPING. Alaska, Puerto Rico, Virgin
Islands and Hawaii are excluded from this offer.
Standard Shipping Orders under $75.00 - 3 to 7 Business Days
We charge a flat rate of $7.95 for all orders below $75 to the contiguous United
States.
3 Day Select - 3 Business Days
We charge a flat rate of $12 for all orders to the contiguous United States.
2nd Day Air - 2 Business Days
We charge a flat rate of $15 for all orders to the contiguous United States.
Next Day Air - 1 Business Day
We charge a flat rate of $20 for all orders to the contiguous United States.
Alaska, Hawaii, Virgin Islands and Puerto Rico Orders
Orders to Alaska, Puerto Rico, Virgin Islands and Hawaii will be charged a flat
fee of $18 and are excluded from our 3 Day Select, 2nd Day Air and Next Day Air shipping
options. NeoStrata currently does not ship to International addresses.
APO/FPO addresses
Unfortunately we cannot mail to APO/FPO addresses at this time.
Shipping Rates & Options
FREE GROUND SHIPPING ON ALL ORDERS OF $75
OR MORE (EXCLUDING TAX.)*
METHOD
AMOUNT OF ORDER
COST
ORDER ARRIVAL
Standard, 48 states
UPS Ground
$0-$74.99
$7.95
3 - 7 Business Days
Standard, 48 states
UPS Ground
$75.00 or more
FREE!
3 - 7 Business Days
3 Day Select, 48 states
UPS
Any
$12.00
3-4 Business Days
2nd Day Air, 48 states
UPS
Any
$15.00
2-3 Business Days
Next Day Air
UPS
Any
$20.00
1-2 Business Days
Alaska, Hawaii,
Puerto Rico,
Virgin Islands
UPS Air
Any
$18.00
3 - 7 Business Days
*Free shipping offer does not apply to orders placed through
our physician online store program.
International Shipping Policy
We ship to U.S. destinations only, and strictly prohibit
the purchase of products for the purpose of shipping outside the U.S.
PSORENT psoriasis topical solution carries a 90-day money back guarantee.
Use Psorent twice a day, every day for at least 4 weeks to see results, if youre not satisfied with your purchase, please email us at custsvc@neostrata.com to facilitate a return. All other items purchased from this site carry a 30-day money back guarantee. If you are unsatisfied with your purchase for any reason, please email us at custsvc@neostrata.com to facilitate a return. We will provide a Return Authorization #, instructions and a shipping address. Merchandise must be returned in its original packaging and in like-new condition. The Return Authorization # must be marked on the outside box. We will not accept COD deliveries. The NeoStrata Company cannot be responsible for items lost or damaged in shipping. As soon as your returned item is received in our office, we will process and issue a credit to the credit card used for purchase. No credits will be given for unauthorized returns. Please note that shipping charges are not refundable.
Your privacy is very important to us. Therefore, we do not
share or sell your information with any other company or organization. The information
we collect is utilized only for the purpose of fulfilling orders, improving your
online shopping experience and communicating with you about our products and promotions.
If you would prefer not to receive promotional email messages from us, simply let
us know by emailing custsvc@neostrata.com.
We may also collect personal information from you about
a third party (e.g., our Tell-a-Friend promotion, in which case we will need that
person's name and email address). Please note that we use such information only
for the specified purpose (e.g., to send an email offer) and we will not contact
the third party again unless and until the third party contacts us.
Third-Party Links
In an attempt to provide increased value to our visitors,
The NeoStrata Company, Inc. may link to other websites operated by third parties.
However, even if the third party is affiliated with NeoStrata, NeoStrata has no
control over these linked sites, all of which have separate privacy and data collection
practices, independent of NeoStrata. Additionally, the inclusion of any such link
does not in any way imply referrals or endorsement by the NeoStrata Company, Inc.,
its affiliates, subsidiaries or parent company of the linked site; such links are
provided for convenience only. These linked sites are only for your convenience
and therefore you access them at your own risk. Nonetheless, NeoStrata seeks to
protect the integrity of its website and the links placed upon it and therefore
requests any feedback on not only its own site, but for sites it links to as well
(including if a specific link does not work).
Children
Consistent with the Federal Children's Online Privacy Protection
Act of 1998 (COPPA), we will never knowingly request personally identifiable information
from anyone under the age of 13 without obtaining parental consent.
This site takes reasonable steps to protect personally identifiable
information as you transmit it to our site and to protect such information from
loss, misuse, and unauthorized access, disclosure, alteration, or destruction. To
further protect your privacy, our secure server software encrypts all of your personal
information including credit card number, name and address so that it cannot be
read as the information travels over the Internet.
This site is provided by The NeoStrata Company, Inc. and
may be used for informational purposes only. By using this site, you agree to abide
by the terms and conditions, set forth in this agreement.
Subject to your continued compliance with the terms and
conditions set forth in this agreement, The NeoStrata Company, Inc grants you a
non-exclusive, non-transferable, limited right to access, use, display, and listen
to this site and the information, images, sounds, and text ("materials")
thereon. You agree not to interrupt or attempt to interrupt the operation of the
site in any way.
The NeoStrata Company, Inc authorizes you to view and download
the materials at this site only for your personal, non-commercial use. This authorization
is not a transfer of title in the materials and copies of the materials and is subject
to the following restrictions:
You must retain, on all copies of the materials downloaded, all copyright and other
proprietary notices contained in the materials.
You may not modify the materials in any way or reproduce
or publicly display, perform, distribute, or otherwise use them for any public or
commercial purpose.
You must not transfer the materials to any other person
unless you give them notice of, and they agree to accept, the obligations arising
under these terms and conditions of use.
Copyright laws and treaty provisions protect this site,
including all materials, whether or not a copyright notice is present on the materials.
You agree to comply with all copyright laws in your use of this site and to prevent
any unauthorized copying of the materials. Except as expressly provided herein,
The NeoStrata Company, Inc does not grant any express or implied right to you under
any patents, trademarks, or copyrights. The NeoStrata Company, Inc. expressly reserves
all ownership in all intellectual property and other property rights of the Neostrata
Company, Inc.
Trademark Notice
All trademarks displayed on this site are subject to the
U.S. trademark rights of The NeoStrata Company, Inc or are used under agreement
in the U.S. by The NeoStrata Company, Inc registered in the State of New Jersey.
The unauthorized use of any trademark displayed on this site is strictly prohibited.
Limitation of Liability
The materials on this website are provided "As Is".
The NeoStrata Company Inc, makes no representations or warranties of any kind, either
express or implied, and expressly disclaims all other warranties, including without
limitation, implied warranties or merchantability, fitness for a particular purpose,
and noninfringement. The NeoStrata Company, Inc. does not make any representations
relating to the accuracy, likely results, completeness or reliability of the materials
on its website or otherwise relating to such materials or to any other sites linked
to The NeoStrata Company, Inc. site. In no event will The NeoStrata Company, Inc.,
its affiliates, subsidiaries, parent company or its suppliers assume any liability
for damages resulting from or relating to information or omissions on this website,
including, without limitation, damage to computer hardware, data information, materials
and business resulting from the use or access, or information or lack thereof, available
on The NeoStrata Company, Inc. website and under no circumstances will such parties
be liable for any incidental, consequential, exemplary or other damages or lost
profits.
Submissions
All remarks, suggestions, ideas, photos or other information
communicated to NeoStrata.com through this website will forever be the property
of The NeoStrata Company, Inc. unless otherwise specified in writing. All material
submitted to NeoStrata.com will be presumed to be public and NeoStrata.com will
not be required to treat this information as confidential. The NeoStrata Company,
Inc. shall have exclusive ownership of all present and future existing rights in
the information, without compensation to the person sending the information, unless
otherwise stated and any party submitting such information agrees to execute any
document reasonably requested by The Neostrata Company, Inc. to confirm such ownership.
Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud
or other types of unauthorized or illegal activity. We reserve the right to refuse
to process an order due to suspected fraud or unauthorized or illegal activity.
If such is the case, we may reject your order or our Customer Service department
may call you at the phone number you provided to confirm your order. We also reserve
the right to cancel any accounts or refuse to ship to certain addresses due to suspected
fraud or unauthorized or illegal activity. We take these measures to protect our
customers as well as ourselves from fraud or other unauthorized or illegal activity.
Maximum Purchase Policy
Products ordered by phone, mail, or e-commerce are not for resale. As such, we reserve
the right to limit individual orders, as well as per item order quantities to 5 per
product, per size, per day.
Promotional Offers
All of our online promotions are eligible exclusively through The NeoStrata Company,
Inc. and cannot be redeemed elsewhere. Due to the nature of the promotion, exclusions
and/or purchase limitations may apply. Special offers may not be redeemed for cash
and no adjustments to prior purchases will be made. The NeoStrata Company, Inc.
reserves the right to modify or terminate this promotion and its terms and conditions
without notice. No substitutions. All promotions are subject to limited available
quantities and offers are only valid while supplies last.
Product Information
The products displayed on this website can be ordered and delivered only within
the United States only. We do not ship outside of the country. All of the products
purchased from our website should be used in accordance with our instructions, precautions
and guidelines. If any minor uses any products from our website it should be only
after the legal or parental guardian has discussed the product with the minor's
doctor.
Color Information
While NeoStrata makes every attempt to accurately display the colors of products,
the actual colors you see will depend on your monitor and may not be accurate.
Typographical Errors
In the event that a NeoStrata product is mistakenly listed at an incorrect price,
NeoStrata reserves the right to refuse or cancel any orders placed for product listed
at the incorrect price. NeoStrata reserves the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is
cancelled, NeoStrata shall issue a credit to your credit card account in the amount
of the incorrect price.
Notice
NeoStrata may deliver notice to you by means of email, a general notice on the site,
or by other reliable method to the address you have provided to us.
